Privacy Policy

1. Who we are

Helix Packs Inc is a custom packaging company.

• Address: 108 West 39th Street, Suite 1006, New York, NY 10018
• Email: contact@helixpacks.com
• Phone: +1 212.555.7842

For any privacy question, contact us at contact@helixpacks.com.

2. Information we collect

We only collect what we need to respond to you, deliver our services, and run our business.

Information you give us

• Contact and quote requests— your name, email address, phone number, industry, the product categories and products you’re interested in, and any additional details you choose to include.
• Sample pack orders — the information above, plus the shipping address we need to send you physical samples.
• Affiliate applications — your name, email address, phone number, portfolio or website link, years of experience, and industry.
• Newsletter sign-up — your email address, when you subscribe to receive news, offers, and product updates.
• Direct communications — anything you share when you email, call, or message us, including project files or artwork you send for quoting or production.
• Affiliate payments — if you join our affiliate program, the payment and tax details we need to pay commissions.

Information we collect automatically

When you visit the Site, we and our service providers may automatically collect:

• Device and browser type, operating system, and language
• IP address and approximate location (derived from your IP)
• Pages viewed, links clicked, time on page, and referring website
• Cookie and similar identifiers (see our Cookies Policy)

Information from other sources

• Social media — if you interact with us on Facebook, Instagram, or TikTok, we may receive information from those platforms in line with their settings and policies.
• Analytics and advertising partners — aggregated or pseudonymized data about how visitors find and use the Site.

We do not knowingly collect special categories of personal data (such as health, biometric, or financial account information beyond what is needed for affiliate payments).

3. How we use your information

We use your information to:

• Respond to your inquiries and prepare quotes
• Process and fulfill sample pack orders and packaging projects
• Communicate with you about your project, order, or application
• Review and manage affiliate applications and pay commissions
• Send you marketing emails and updates (only if you’ve subscribed — you can opt out anytime)
• Operate, maintain, and improve the Site and our services
• Detect, prevent, and address fraud, security issues, and misuse
• Comply with our legal obligations and enforce our agreements

4. Legal bases for processing (for visitors in the EEA and UK)

If you are in the European Economic Area or the United Kingdom, we process your personal data on these legal bases:

• Performance of a contract — to respond to your requests, provide quotes, and fulfill orders.
• Legitimate interests— to run and improve our business, secure the Site, and understand how it’s used, in a way that doesn’t override your rights.
• Consent — for marketing emails and non-essential cookies. You can withdraw consent at any time.
• Legal obligation — where we must process data to comply with the law.

5. How we share your information

We do not sell your personal information. We share it only as described below:

• Service providers — companies that help us operate, such as hosting, email and CRM platforms, analytics providers, shipping carriers, and payment processors for affiliate commissions. They may only use your data to provide services to us.
• Professional advisors — lawyers, accountants, and auditors, where needed.
• Legal and safety reasons — when required by law, court order, or to protect our rights, property, or safety, or that of others.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.

6. Cookies and tracking

We use cookies and similar technologies to run the Site, remember your preferences, measure performance, and support marketing. You can manage these through our cookie banner and your browser settings. For full detail, see our Cookies Policy.

7. How long we keep your information

We keep personal information only as long as needed for the purposes described in this policy — for example, to manage your project, maintain our business records, or comply with legal, tax, and accounting requirements. When we no longer need it, we securely delete or anonymize it.

8. How we protect your information

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your data and review our practices regularly.

9. Your privacy rights

Depending on where you live, you may have some or all of the following rights:

• Access — request a copy of the personal information we hold about you
• Correction — ask us to fix inaccurate or incomplete information
• Deletion — ask us to delete your personal information
• Opt out of marketing — unsubscribe from marketing emails at any time using the link in any email, or by contacting us
• Restriction or objection — ask us to limit or stop certain processing
• Data portability — receive your information in a portable format

To exercise any of these, email contact@helixpacks.com. We will respond within the time required by applicable law. We may need to verify your identity before acting on your request.

California residents (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose
• Request access to and deletion of your personal information
• Correct inaccurate personal information
• Opt out of the “sale” or “sharing” of personal information (we do not sell your personal information)
• Not be discriminated against for exercising your rights

To make a request, contact us at contact@helixpacks.com. You may use an authorized agent to submit a request on your behalf.

EEA and UK residents (GDPR)

In addition to the rights above, you may lodge a complaint with your local data protection authority. We rely on the legal bases described in Section 4. Where we transfer your data outside the EEA or UK, we use appropriate safeguards such as Standard Contractual Clauses.

10. International data transfers

We are based in the United States, and your information may be processed there or in other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your country. Where required, we put appropriate safeguards in place to protect your information.

11. Third-party links

The Site may link to third-party websites and services we don’t control. This policy doesn’t apply to them. We encourage you to review the privacy policies of any site you visit.

12. Children’s privacy

The Site is intended for businesses and is not directed to children. We do not knowingly collect personal information from children under 16. If you believe a child has provided us personal information, contact us and we will delete it.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we’ll revise the “Last updated” date above. If changes are significant, we’ll provide a more prominent notice. Please review this page periodically.

14. Contact us

Questions about this policy or your information?

Helix Packs Inc
108 West 39th Street, Suite 1006, New York, NY 10018
Email: contact@helixpacks.com
Phone: +1 212.555.7842